Citizen Charter
|
Serial No. |
Subject |
Expected Duration |
Relevant Division |
|
01 |
Co- signing Certificates of Residence |
04 Min. |
Administration |
|
02 |
Issuance of vehicle revenue licenses |
04 Min. |
Accounts |
|
03 |
Activities related to transference of vehicle ownership ( To be forwarded to Motor Traffic Commission) |
01 Day |
Accounts |
|
04 |
Payment of a new Civil Pension (To be forwarded to the Department of Pensions) |
01 Day |
Accounts |
|
05 |
Payment of a Pension ( Widows’, Widowers’ & Orphans’) |
1 Day |
Accounts |
|
06 |
Obtaining orders for land Survey |
03 Days |
Lands |
|
07 |
Disposal of land ownership |
02 Weeks |
Lands |
|
08 |
Naming Life Interest holders |
01 Month |
Lands |
|
09 |
Issuance of Valuation Certificates |
03 Hours |
Lands |
|
10 |
Issuance of Permits to Transport Timber |
03 Days |
Lands |
|
11 |
Registration of Saw-mills |
01 Week |
Lands |
|
12 |
Issuance of license for felling trees |
02 Weeks |
Lands |
|
13 |
Issuance of Long Term lease Permits |
04 Days |
Lands |
|
14 |
Issuance of permits for mining ( Up to being forwarded to the Geological Survey and Mines Bureau) |
01 Week |
Lands |
|
15 |
Preparation of Land Grants |
2 ½ Months |
Lands |
|
16 |
Naming Successors - Land Grants |
02 Days |
Lands |
|
17 |
Transference of the First Ownership - Land Grants |
02 Days |
Lands |
|
18 |
Acquisition of Lands for various requirements of the Government. |
50 Weeks |
Lands |
|
19 |
Collection of Taxes for annual licenses |
10 Min. |
Lands |
|
20 |
Recommending Annual Sand Permits |
07 Days |
Lands |
|
21 |
Payment of informal and expanded Distress relief Aids |
02 Weeks |
Social Development |
|
22 |
Issuance of Revenue Certificates |
15 Min. |
Social Development |
|
23 |
Forwarding and accepting recommendations for financial aids from the Presidential Fund |
03 Days |
Social Development |
|
24 |
Certifying Applications for National Identity Cards One day Services |
02 Days 15 Min. |
Social Development |
|
25 |
Payment of Public Assistance Aids |
01 Month |
Social Development |
|
26 |
Payment of Relief Aids for illnesses |
02 Weeks |
Social Development |
|
27 |
Issuance of Value Certificates |
01 Day |
Social Development |
|
28 |
Registration of Business Names |
07 Days |
Social Development |
|
29 |
Making amendments to Business Names |
07 Days |
Social Development |
|
30. |
Cancellation of Business Names |
05Days |
Social Development |
|
31. |
Issuance of Identity cards for Senior Citizens |
03 Days |
NIC Division |
|
32. |
Issuance of Railway Warrants for Pensioners and cancer patients |
04 Months |
Social Development |
|
33. |
Issuance of Licenses to transport animals |
01 Week |
Social Development |
|
34. |
Registration of Voluntary Societies |
07 Days |
Social Development |
|
35. |
Issuance of Birth, Marriage and Death Certificates |
04 Min. |
Registrar |
|
36. |
Making amendments to Birth, Marriage and Death Certificates |
02 Weeks |
Registrar |
|
37. |
Registration of Past Births and Deaths and Issuance of Approximate age certificates |
01 Month |
Registrar |
|
38. |
Registration of Births and Deaths in Estates |
01 Day |
Registrar |
|
39. |
Releasing compulsory Samurdhi Savings Payment of Samurdhi Social Security benefits |
01 Day 02 Days |
Samurdhi Samurdhi |
The General Public is kindly reminded that it is their responsibility to pay relevant attention to accompanying the documents and reports expected from them in obtaining relevant services. We guarantee that the relevant service will be provided within the given time frame as long as all the relevant requirements are fulfilled.
